Privacy Policy

This Privacy Policy explains how Global Natures Pharma GmbH (“we”, “us”, “our”) collects, uses, and protects the personal information you provide through this website, and the choices you have regarding that information. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection law.

Who is responsible

The controller responsible for your personal data is:

Global Natures Pharma GmbH
Nymphenburger Strasse 1, D-80335 München, Germany
info@naturespharma.biz

Information we collect

We collect personal information in two ways:

• Information you provide. When you submit our contact or distributor forms, we collect the details you enter — such as your name, company, country, email address, phone number, and the content of your message.
• Information collected automatically. Like most websites, our servers may record technical data such as your IP address, browser type, referring and exit pages, and operating system.
• Context recorded with a form submission. When you send us a form, we note a small amount of technical context alongside your message: the approximate country and city the request came from, the network operator serving it, your browser’s preferred language, the page you submitted from, and your browser and device type. We derive this from the connection itself and do not record or store your IP address with the submission. We use it to reply in your language, to route your enquiry to the right market, and to identify automated or fraudulent submissions — our legitimate interest in handling your enquiry properly and keeping the site free of abuse.

How we use your information

We use the information you provide to:

• Respond to your inquiries and customer-service requests
• Process and follow up on distributor and business-partner requests
• Send you the product, catalog, or service information you have requested
• Maintain, secure, and improve our website and understand how it is used

We only use your information for the purpose for which you provided it, relying on your consent or on our legitimate interest in operating our business as the legal basis for processing.

Cookies and similar technologies

Our website uses only the cookies needed for it to function correctly. Some pages embed third-party content — such as map embeds and hosted video — and load web fonts from external providers; these services may set their own cookies or receive technical data (such as your IP address) required to deliver that content. You can control or delete cookies at any time through your browser settings, though some parts of the site may not work as intended without them.

Third-party services

We use a small number of third-party services to operate this website, including map embeds (to show our location), video hosting (to deliver product and testimonial videos), and web fonts. These providers process data only as needed to deliver their part of the page, and their use of data is governed by their own privacy policies.

How we share your information

We do not sell your personal information. We share it only as described in this policy — for example, with service providers who help us operate our business and who may use it solely to provide those services to us — or where required by law, such as to comply with a legal request or to protect our rights and the safety of others.

How long we keep it

We keep the information you submit only for as long as necessary to handle your request and to meet any legal or commercial record-keeping obligations, after which it is securely deleted.

Your rights

Under the GDPR you have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to data portability. Where we rely on your consent, you may withdraw it at any time. You also have the right to lodge a complaint with a data protection supervisory authority. To exercise any of these rights, contact us at info@naturespharma.biz.

Security

We follow generally accepted industry standards to protect the personal information you submit, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is completely secure, however, so we cannot guarantee its absolute security. If you have any questions about security on our website, contact us at info@naturespharma.biz.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any material changes will be posted on this page, and we encourage you to review it periodically for the latest information on how we protect your personal data.

Contact

For any questions about this Privacy Policy or how we handle your data, contact us at info@naturespharma.biz or through our contact page.